Frequently Asked Questions

You’ve got questions, we’ve got answers!
Whether you’re wondering how StrongKeep works, what makes it different, or how much “cyber” you actually need, we’ve got all the answers here.

General

What is StrongKeep, and how is it different from hiring a cyber consultant?

Think of StrongKeep as your cyber bodyguard on subscription. Instead of paying consultants by the hour, you get a subscription platform that bundles tools, automation, and compliance, no surprise bills.

How do I know if StrongKeep is right for my company?

If you’re running a small or medium-sized business (SMB) without a security team, we built this for you! Clinics, law firms, accounting firms, or any SMB that wants protection without the IT drama.

Do I need technical knowledge to use StrongKeep?

Nope. The platform does the heavy lifting, with guided steps every step of the way and simple dashboards. You don’t even need to be “the IT person” to keep your business safe.

Onboarding & Support

What is the onboarding process like?

It’s guided and simple. The platform walks you through setup—install and set up the tools, set your compliance scope—and most businesses are able to enjoy protection within hours (if not minutes). No tech wizardry required.

Do my staff need any understanding of cyber or IT to use StrongKeep?

They don’t need any cyber or IT knowledge training—the platform is designed to be simple and self-explanatory. If they ever get stuck, the Help Centre has step-by-step guides. Plus, we include self-serve cyber awareness modules, so your team learns how to stay safe online.

What support do I get if there is a problem with the platform?

StrongKeep is built to run quietly in the background. If something does come up, the platform shows clear alerts and step-by-step fixes, and the Help Centre has answers ready. Still stuck? Drop us a note at hello@strongkeep.com.

Compliance Plan Features

Can StrongKeep help me get Cyber Essentials certification? How long does it take?

Yes! With StrongKeep, most companies complete Cyber Essentials in weeks, not months. The platform guides you step by step, and we handle the heavy lifting like policies and evidence collection so you’re audit-ready fast.

Do I need to pay for certification or is it included?

No extra fee for first-time customers. Your Cyber Essentials certification is included in the Compliance Plan. Once you complete the compliance process, we will send the documents to SETSCO, our certification partner. For renewals, the re-certification fee is not absorbed.

Is StrongKeep adding on other types of certification standards?

We are adding on Data Privacy Essentials certification and Healthcare Information Bill compliance. And that’s just the start. More certifications will be added as regulations evolve, so you can grow your protection and proof without switching platforms.

What is the certification process like?

StrongKeep walks you through it step by step—no guesswork, no piles of paperwork. First, choose your scope: just the required clauses, or optional extras for stronger protection. Then we auto-generates and pre-fill policies, templates, and documentation, showing you exactly where your input is needed and the documents you need to gather. Once done, StrongKeep packages everything and, with one click, submits it to our certification partner SETSCO. Simple, clear, and far quicker than doing it alone.

Protection Plan Features

What exactly does StrongKeep protect me against?

StrongKeep shields you from the big risks—ransomware, phishing emails, stolen passwords. You get training, firewalls, password manager, and endpoint protection all in one bundle.

At the core, we use the same endpoint protection tools trusted by large enterprises. It spots ransomware and other sneaky attacks by watching how programmes behave, not just checking a list of “known threats". That means even brand-new attacks can be caught and stopped before they spread.

Do I need to monitor alerts constantly?

Only if you want to see what threats we blocked for you, but you don’t have to. Let us do the hard work for you. In fact, we designed the solution to block threats for you without you having to intervene. We give you a dashboard to see what is under the hood, but if you would prefer not to look, that is perfectly ok as well. It will run in the background 24/7.

Will StrongKeep slow down my computers or network?

Not at all. Our tools are lightweight and designed to run quietly in the background. You won’t even notice they’re there.

Subscription

Is there an upfront fee or only subscription?

No big scary upfront bill. Just one simple subscription that covers the platform, updates, and all the goodies inside.

Can I pay monthly instead of annually?

Yes! Go monthly if you like flexibility or pick annual if you like saving money. Totally your call.

Can I cancel anytime?

Yes, you can cancel at anytime. You will be able to enjoy the rest of the remaining time but you won’t be charged at the next renewal.

What is the difference between the Protection Plan vs. Compliance Plan?

The Protection Plan gives you a good foundation (firewall, backups, endpoint protection, and staff training) so your business is protected against everyday threats.

The Compliance Plan builds on that by turning good security into provable security. Guided certifications, templates, and automated evidence tracking strengthen your policies and processes, closing the gaps hackers and regulators look for. And when you are certified, we make sure that we monitor and collect all the evidence you need for recertification.

Data Security & Privacy

Where is my data stored?

In secure, enterprise-grade cloud servers—based in Singapore or trusted global regions. Locked down and monitored.

What happens if I still get hacked while using StrongKeep?

No platform can stop 100% of attacks. But StrongKeep reduces the risk, contains incidents, and keeps the evidence you need. If you suspect something, go through our cyber incident diagnostic tool. And with cyber insurance linked, you’re covered to recover fast.

Stay ahead of threats — don’t wait to fortify and defend your business!