Last Updated: June 4, 2025

Welcome to StrongKeep. These Terms of Service ("Terms") govern your use of our websites, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Eligibility

You may use StrongKeep only if you have the power to form a contract with us and are not barred under any applicable laws. You must be at least 18 years old to use our Services.

If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In that case, "you" and "your" will refer to that entity.

2. Your Account

You may need to create an account to use certain Services. You are responsible for safeguarding your account and for all activities that occur under it. Notify us immediately of any unauthorised use.

StrongKeep reserves the right to suspend or terminate accounts suspected of unauthorised activity, misuse, or prolonged inactivity without prior notice.

3. Acceptable Use

You agree not to misuse our Services or help anyone else do so. For example, you must not:

• Interfere with or disrupt the Services
• Access or attempt to access any non-public areas of the Services
• Use the Services to violate any laws or regulations
• Use the Services to transmit harmful or unlawful content

We reserve the right to investigate and take appropriate legal action against anyone who violates this section, including removing content, suspending access, or reporting to law enforcement.

4. Intellectual Property

All content and materials in the Services are owned by or licensed to StrongKeep. You may not use, copy, or distribute any part of the Services without our express permission.

By submitting or uploading content to the Services, you grant StrongKeep a worldwide, royalty-free, and transferable license to use, reproduce, display, and distribute such content solely to operate and improve the Services.

5. Privacy

Our collection and use of personal data are described in our Privacy Policy. By using our Services, you agree to the collection and use of this information.

You acknowledge that your personal data may be transferred to and processed in jurisdictions outside of your country of residence, including jurisdictions that may not provide the same level of data protection as your home country.

6. Beta Services

From time to time, we may offer beta features or services ("Beta Services"). Beta Services are provided "as is" and may be modified or discontinued at any time. You use Beta Services at your own risk.

7. Modifications

We may modify these Terms at any time. We will provide notice of changes by updating the "Effective Date" above and/or through the Services. Continued use of the Services after changes are made constitutes your acceptance of the updated Terms.

8. Termination

We may suspend or terminate your access to the Services at any time, with or without cause or notice. Upon termination, your right to use the Services will cease immediately, and we may delete your data in accordance with our data retention policies. You may stop using the Services at any time.

9. Disclaimers

The Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted or error-free.

StrongKeep provides tools and guidance to support cybersecurity compliance efforts. However, use of the Services does not guarantee compliance with any specific legal, regulatory, or certification standards (such as the CSA Cyber Essentials Mark). You are solely responsible for ensuring your organization meets applicable compliance requirements.

10. Service Availability

While we strive to maintain the availability and performance of our Services, we do not guarantee uninterrupted access. The Services may be unavailable from time to time due to scheduled maintenance, updates, emergency repairs, or failures of telecommunications links or equipment. We shall not be liable for any such unavailability.

11. Commercial Terms

StrongKeep offers subscription-based Services. Details of the current plans and pricing are available at Pricing Page. All new users are enrolled in a free tier by default. The features and pricing of each plan are subject to change at any time.

Refunds will not be issued except in cases of accidental charges. If you believe you have been charged in error, please contact our support team.

Subscriptions may auto-renew based on the selected plan. Users will be notified between 1 month to 1 week before their subscription renews, depending on their plan. To cancel a subscription, users must contact our support team before the renewal date. Upon cancellation, the user may continue to use the Services until the end of their current subscription period.

We do not currently charge taxes or transaction fees. However, this may change in the future in accordance with applicable laws and regulations.

12. User Content and Conduct

You may upload and store documents and other content related to your organization’s cyber compliance using the Services. You retain ownership of any content you upload, but you grant StrongKeep a non-exclusive, royalty-free, worldwide license to use, host, store, and process your content for the purposes of providing and improving the Services.

You agree not to upload content that is illegal, harmful, infringing, or otherwise violates these Terms. StrongKeep reserves the right to monitor, review, and remove any content that we determine violates our policies or applicable law.

If we need to access your content for any reason beyond normal automated processing—such as for support, troubleshooting, or compliance review—we will do so only with your explicit permission.

We also reserve the right to suspend or terminate accounts associated with violations of this section.

13. Feedback and Suggestions

If you choose to provide feedback, suggestions, or ideas about the Services, you agree that we are free to use them without restriction or compensation to you. By submitting feedback, you grant StrongKeep a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate the feedback into our Services.

14. Limitation of Liability

To the fullest extent permitted by law, StrongKeep shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the Services. Our total liability for any claim shall not exceed the amount you paid to StrongKeep, if any, in the 12 months preceding the event giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless StrongKeep and its affiliates from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Services, your content, or your violation of these Terms or applicable law, including but not limited to data protection and intellectual property laws.

16. Security and Your Responsibilities

We take security seriously and implement industry-standard administrative, technical, and physical safeguards to protect your data. However, no system can be completely secure. By using our Services, you acknowledge and accept the following:

• No Guarantee of Perfect Security: While we strive to protect your data, we cannot guarantee that unauthorised access, data loss, or corruption will never occur.
• Shared Responsibility: You are responsible for maintaining the security of your account credentials, configuring access controls appropriately, and ensuring that any content you upload does not compromise your organization's security posture.
• Scope of Liability: StrongKeep shall not be liable for any security breaches or data loss resulting from:
  • User actions or negligence (e.g., using weak passwords or sharing credentials)
  • Failures of third-party services that we rely on (e.g., cloud infrastructure providers)
  • Cyberattacks or unauthorised access despite reasonable safeguards
  • Force majeure events or other external threats beyond our control

We encourage you to follow best practices for account and data security and to contact us immediately if you believe your account has been compromised.

17. Data Retention and Deletion

Upon account termination, StrongKeep will delete all user content after 30 days, unless otherwise required by law. You may request immediate deletion of your data by contacting [support@strongkeep.com]. Some metadata or logs may be retained for security and compliance purposes.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services, the parties agree to first attempt to resolve the matter through good faith negotiations.

If the matter cannot be resolved through negotiation within 30 days, it shall be referred to and finally resolved by arbitration in Singapore under the Arbitration Rules of the Singapore International Arbitration Centre (SIAC), which rules are deemed to be incorporated by reference into this clause.

The tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

Nothing in this clause shall prevent either party from seeking urgent interim or injunctive relief from the courts of Singapore.

19. Beta User Transition Notice

If you previously participated in the StrongKeep beta program, please note that your beta account and any data associated with it will not be migrated to the new production version of the Services. You will need to register for a new account to continue using StrongKeep. We appreciate your participation in the beta and welcome you to the next phase of StrongKeep.

20. Contact Us

If you have any questions about these Terms, please contact us at support@strongkeep.com.

Thank you for using StrongKeep.

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